The Support Section, RedesignedAUTHOR: Francisco Sáez
We just updated the Support section. Now it has a new design consistent with the rest of the application and some improvements to make it easier to find answers and make communications more fluid.
In the left panel we have updated the application tutorials and included a search box (1) that will allow you to find information related to the words entered both in the tutorials and in the blog articles, and throughout our website.
There are almost 700 articles on the FacileThings blog, so it is more than likely that you will find the information you need in one of those articles if it is not in the tutorials. The search is done via Google.
When you create a new ticket you will see some recommendations so that communication is faster and the issue can be resolved as soon as possible. Try to follow them whenever possible.
Once the ticket is created, you can add more information or attach a screenshot to clarify the incident if you consider it necessary.
At any time you can delete a ticket that has not yet been answered by the Support team (from the list of open tickets), or close a ticket which has already been answered.
So far we have been sending a notification to the web application when responding to a ticket, which you could see in the notification center.
With just this notification, some users did not realize that we had responded, so we have added the possibility of receiving an email as well. By default, you will receive an email each time we respond to a ticket from you. You can deactivate this option in your Account settings: