Getting Things Done - GTD
Changing Attitudes
Whenever a FacileThings user cancels his subscription, or simply doesn’t renew it, I try to find out the reasons. If they answer my email and the reason is something that is not working properly, or it’s not easily understood or they just don’t like it, it becomes an opportunity for me to improve the service and avoid that other users end up with the same (bad) experience. However, one of the most usual answers I get is something like “using the application meant doing things in a different way than I am used to”.