Personal Productivity

The Automation Paradox: When the Tools That Help Us Make Us More Vulnerable
In 1983, psychologist Lisanne Bainbridge coined the term automation paradox to describe a seemingly contradictory phenomenon: the more sophisticated and reliable an automated system becomes, the more crucial human contributions become in order for it to function successfully. Paradoxically, at the same time that automation reduces routine workload, it also increases the importance of human skills when the system fails or encounters unforeseen situations.